Privacy Policy

Last updated: December 23, 2024

1. Introduction

Beyondt Consultancy & Services Pvt. Ltd. ("Company", "we", "us", or "our") operates TalkToWP ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Email address
• Name (optional)
• Payment information (processed securely through Paddle)

2.2 Website Data

To provide our monitoring services, we collect data from your WordPress sites, including:

• WordPress version and configuration
• Plugin and theme information
• Server performance metrics
• Error logs and debug information
• Security status and vulnerabilities
• SSL certificate information
• Database statistics

2.3 Usage Data

We automatically collect certain information when you use our Service:

• IP address and browser type
• Device information
• Pages visited and features used
• Time and date of visits

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our WordPress monitoring services
• Monitor your websites for health, security, and performance issues
• Generate AI-powered insights and recommendations
• Send you alerts and notifications about your sites
• Process payments and manage subscriptions
• Communicate with you about our services
• Improve and optimize our Service
• Detect and prevent fraud or abuse

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our Service (e.g., hosting, payment processing, analytics)
• AI Processing: OpenAI for generating insights and recommendations (anonymized where possible)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit (TLS/SSL)
• Encryption of data at rest
• Secure API key authentication for WordPress plugins
• Regular security audits and updates
• Access controls and authentication

Important: We never store your WordPress admin passwords. Our plugin communicates using secure API keys that can be revoked at any time.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Monitoring data is typically retained for 90 days. You may request deletion of your data by contacting us.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent where applicable

To exercise these rights, please contact us at support@talktowp.com.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns
• Improve our Service

You can control cookies through your browser settings, but disabling them may affect the functionality of our Service.

9. Third-Party Services

Our Service integrates with third-party services including:

• Supabase: Authentication and database services
• Paddle: Payment processing
• OpenAI: AI-powered analysis and chat
• Google PageSpeed Insights: Performance analysis

Each service has its own privacy policy governing the use of your data.

10. International Data Transfers

Your data may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place when transferring data internationally, in compliance with applicable data protection laws.

11. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

14. Grievance Officer

In accordance with Information Technology Act, 2000 and rules made thereunder, the Grievance Officer can be contacted at: